Effective Date: [Insert Date]
Vast Volt Electrical Pty Ltd ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We collect personal information that is necessary for us to provide our electrical services, including:
Personal Identifiers: Name, address, email address, phone number.
Financial Information: Payment details to process transactions.
Technical Data: Information collected automatically through cookies, such as your IP address, browser type, and pages accessed on our website.
Customer Preferences: Information about your preferences, service history, and feedback to improve our services.
Sensitive Information: In limited circumstances, we may collect sensitive information, such as health and safety details relevant to the worksite.
2. How We Collect Information
We collect personal information through:
Direct Communication: When you contact us via phone, email, or web forms.
Cookies and Similar Technologies: When you use our website.
Third Parties: When you provide permission for them to share information with us.
On-Site Visits: During on-site assessments or service visits, we may collect information necessary to perform our services safely and effectively.
3. How We Use Information
We use your personal information to:
Provide Electrical Services: Deliver the services you request, including installations, repairs, and maintenance.
Respond to Customer Inquiries: Address your questions, requests, and complaints.
Process Payments and Manage Transactions: Facilitate payment for services rendered.
Marketing and Promotional Purposes: Send you promotional offers, newsletters, and information about our services, unless you opt out.
Improve Our Website and Services: Analyze user behavior to enhance our website and service delivery.
Legal Compliance: Comply with our legal obligations, such as record-keeping and regulatory requirements.
Health and Safety: Ensure the safety of our employees, contractors, and customers during on-site work.
4. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
Service Providers: Third parties who assist us with our operations (e.g., payment processors, IT service providers, subcontractors, marketing agencies).
Business Partners: Partners we collaborate with to deliver services or promotions, with your consent.
Legal Obligations: Authorities, where required by law.
Professional Advisors: Accountants, auditors, lawyers, or insurers as needed.
5. Cookies
Our website uses cookies to enhance your experience. Cookies help us understand user behavior and improve our website functionality. You can control cookies through your browser settings, but disabling cookies may affect your experience on our Site.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes using physical, electronic, and administrative safeguards. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Retention of Information
We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, we take steps to securely destroy or de-identify your information.
8. Access and Correction
You may access the personal information we hold about you and request correction if necessary. Please contact us using the contact details below for access or correction requests. We may require you to verify your identity before processing your request.
9. Complaints
If you have concerns about how we handle your personal information, please contact us using the contact details below. We take privacy complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us at:
Vast Volt Electrical Pty Ltd
Email: admin@vastvoltelectrical.com.au
Phone: 1300 870 115
Address: Bentleigh, Victoria, Australia
